RETURN POLICY

Refunds are available for all full-priced items. 

Please return your order within 14 days of receiving the original order for a full refund.

Return options :

1) By post 

2) In store ( Ground Floor Melbourne Central, opposite Oscar Wylee)

You may contact our customer care team at hello@minthelabel.com prior to sending the returned items. 

Items needs to be unworn and unwashed.

Items needs to be in it’s original condition which includes all tags and labels attached.

All sales items are not entitled to our return policy.

All returned items are subject to inspection prior to a refund being issued. MIN The Label reserves the right to deny a refund if the item returned is deemed to be used, soiled, worn or damaged in any way and it shall be returned to the sender.

The cost of return shipping will be at the sender’s expense. We recommend sending returned items via postal services that allow tracking and obtain proof of posting.

MIN The Label will not hold responsibility for any items that were returned by mistake.

The sender shall be responsible of all returned items until it is received by MIN The Label. A refund shall not be issued for any items that are not received, damaged on the way or lost in transit.

Original shipping fees and any custom duties or taxes paid are non-refundable.

Please allow 3-5 working days from the date we receive the returned item for the refund to be processed.

An email will be sent once the transaction has been processed and all refunds will be issued back to the customer’s original payment method.

Exchanges

If you would like make an exchange for a different size or order, please email our customer care team at hello@minthelabel.com and we will be able to assist you further.

In the unlikely event that a wrong order or faulty item was shipped, please contact our customer care team at hello@minthelabel.com quoting the order number and item description.

Final Sale Item

All sales items are not entitled to a refund or exchange, except in the event where a mistake was made on our side.

 

COLOR AND SIZE DISCLAIMER

COLOR DISCLAIMER

Due to variations in monitor settings, we are unable to guarantee that the colors displayed on our website will match the color of the product exactly. If you have any questions about a particular color, please contact us prior to ordering for clarification.

SIZE DISCLAIMER

We make every effort to give you accurate information regarding manufacturer reported sizing information and dimensions for our products. Please note that there may be a slight variation to the sizing of a garment from time to time due to the nature of the manufacturing process. MIN The Label shall not be responsible for sizing variations due to the manufacturing process.